Terms of Use and Service

Last updated: 14 August 2026

This document is an electronic record generated by a computer system and does not require any physical or digital signatures.

These terms of use (“Terms”) along with the Privacy Policy together constitute a legally binding agreement (this “Agreement”) between You and FloStep, (herein referred to as “Our”, “We”, “Us”) with respect to Your use of Our Platform and Services. Please go through these Terms carefully as these Terms read with the Privacy Policy together constitute a binding, legal agreement between Us and You, with respect to Your use of Our Platform and Services.

1. Your approval

You may accept this Agreement only if:
1. You are a natural Person, are of the legal age, eligibility and mental capability to form a binding contract.
2. You are a juristic Person, are lawfully existing and have all the authorizations, permits and allowances to enter into this Agreement and form a binding contract.
3. You are not legally barred or restricted from accessing the Platform or using the Services or any part of it.
We do not want any Person to access the Services if such Person does not understand, approve of or accept each and every term specified in this Agreement. Hence, You are requested to read these Terms and Privacy Policy carefully and understand the Agreement before approving, accepting and agreeing to be bound by it.
You will be deemed to have accepted these Terms by:
1. availing Services available on the Platform;
2. accessing the Platform or any content thereof.

2. Provision of services

Services provided to You are subject to Your acceptance and approval of this Agreement. You are requested not to use and/ or access the Platform, Services and/ or any part thereof if You do not approve of, agree with and accept each and every term of this Agreement.
Services: The Platform is a digital platform operated by Us that facilitates website system design and workflow creation. The Platform enables You to create, visualise, and communicate system design flows and architecture diagrams. You may design and structure website workflows using the features and functionalities made available on the Platform, save the resulting designs or workflows to Your system, and share them with Your team members for collaboration and further development.
In order to avail the Services via the Platform, a User must create an account on the Platform by providing specific information (“Registered Account”). You shall ensure that all the information provided by You while creating Your Registered Account is always true, accurate, complete and updated. The authenticity and genuineness of the information/documents made available by You while creating a Registered Account shall be Your sole responsibility. You understand and agree that We shall have no liability with respect to authenticity of the information provided by You. Further, You agree and undertake to notify us to update Your information as and when required, in order to maintain its accuracy.
You will solely be responsible for maintaining the privacy and confidentiality of Your access details with respect to Your Registered Account. Any access to or use of Your Registered Account shall be construed as access or use of such Registered Account by You. You are solely responsible for all activities that occur with use of Your Registered Account. If You become aware of any unauthorized use of Your Registered Account, then You must immediately notify Us by sending us an email at support@flostep.dev.
Subject to Applicable Law, We may stop certain provision of Services, permanently or temporarily, or may modify or change the nature of Services and/ or these Terms at Our sole discretion, without any prior notice to You. Your use of Services following any such modification shall constitute Your deemed acceptance of these Terms (or as it may be modified).
We reserve the right to suspend, disable, or permanently terminate any Registered Account that is found to be created or maintained using the name, email address, contact information, or any other personally identifiable information of any third party, whether an individual or an organization, without lawful authority or proper authorization. Further, We may terminate any Registered Account that contains incomplete, false, misleading, or otherwise improper personal information, or where the information provided appears to be in violation of applicable Laws, the terms of this Agreement, or the rights of any third party. Such termination shall be without prejudice to any other rights or remedies available to Us under Law, equity, or contract, including the right to pursue legal action for impersonation, misrepresentation, identity theft, or other violations arising from the misuse or misappropriation of personal data.

3. Use of platform and services

In order to use the Services, You will be required to access the Platform through internet in such form and manner as provided by Us. We may update the Platform from time to time in order to ensure a better experience for the Users.
You agree to use the Platform and Services only for such purposes as is permitted by:
1. this Agreement; and
2. if You are a natural Person, under any law, regulation or generally accepted practices or guidelines applicable in the country of which You are a citizen, or in which You are a resident, or from where You access the Services; or
3. if You are a juristic Person, under any law, regulation or generally accepted industry practices and guidelines applicable in the country where You are registered, where You maintain Your principal office or from where You access the Services.
Platform Services: The Platform enables its Users, including engineers, product managers and other technical teams, to create, develop, visualise and communicate system design flows, workflows and architecture diagrams using the features, tools and functionalities made available on the Platform. The Platform is intended primarily for the creation, documentation and visual representation of website/system designs, workflows and technical architectures and, for the avoidance of doubt, does not provide Users with the ability to directly access, modify, alter, update or otherwise make changes to any existing website, application, system or underlying code through the Platform, unless expressly specified otherwise in the applicable payment plan or feature description.
The features and functionalities of the Platform may include, without limitation, the following:
1. Creation and Visualisation of Diagrams: Users may create, design, visualise and document system architecture, system design flows, workflows and related technical diagrams using the tools and functionalities available on the Platform.
2. Sharing of Diagrams: Users may share diagrams created on the Platform through publicly accessible links, where such functionality is available. Users may also disable or deactivate the public link or otherwise restrict access to the relevant diagram, subject to the features and controls available under the applicable payment plan.
3. Team Collaboration: Users subscribed to a team plan may be permitted to add, manage and remove team members and provide such team members with access to the applicable Platform features, subject to the limits and conditions of the relevant payment plan.
4. Shared Workspace: The team Plan may provide Users with access to a shared workspace through which authorised team members may access, create, manage, collaborate on and otherwise work with diagrams and other content available within the applicable workspace.
5. MCP/API Integration: Where enabled by the applicable payment plan, the Platform may support MCP (Model Context Protocol) integration, allowing Users to interact with the Platform and perform supported functions, including creating, updating and retrieving diagrams, through compatible AI assistants or other third-party AI tools using API keys. The User shall be solely responsible for maintaining the confidentiality and security of its API keys and for ensuring that such API keys are not disclosed, shared, exposed or otherwise made accessible to any unauthorised person or third party. Any activity undertaken through the User’s API key shall be deemed to have been authorised by the User, unless the User has promptly notified the Platform of any actual or suspected unauthorised use.
6. Export: Users may be permitted to export diagrams or other content created on the Platform in such formats and subject to such limitations as may be made available by the Platform from time to time.
The availability of the foregoing features, as well as the number of diagrams, exports, team members, workspaces, API/MCP access, storage, usage limits and other applicable restrictions, may vary depending on the payment plan selected and subscribed to by the User. The Platform reserves the right to introduce, modify, enhance, restrict, suspend or discontinue any feature or functionality of the Platform, provided that any such changes shall be subject to the applicable terms of the User’s payment plan and this Agreement.
Fees and Payment: Certain features, functionalities and services available on the Platform may require payment of a fee. The User may select the payment plan and pricing option applicable to its requirements from the options made available on the Platform. Access to paid features shall automatically expire upon expiry of the applicable subscription period unless renewed in accordance with the terms of the Platform.
Any refund, cancellation or reversal of fees paid by the User shall be governed by the applicable refund and cancellation policy of the Platform and shall be processed only to the extent permissible and/or required under applicable Indian Laws, rules and regulations. Where a refund is determined to be applicable, the amount of such refund and the manner and timeline for processing the same shall be determined in accordance with the applicable Laws and the Platform’s refund policy. Nothing contained herein shall be construed as restricting or excluding any refund, cancellation or other rights that may be available to the User under applicable law.
The Platform may engage third-party payment processors, gateways or other service providers to facilitate the collection and processing of payments. By making a payment through the Platform, the User authorises the Platform and its designated payment service providers to process the transaction. The User shall provide complete, accurate and up-to-date payment and billing information, including valid bank, card or other payment details, as may be required to process the applicable transaction. The Platform shall not be responsible for any delay, failure or additional charges arising from incorrect, incomplete or outdated payment information provided by the User or from any failure attributable to the third-party payment service provider.

4. Restrictions on use of services

You agree that You will not use the Services/Platform for any purpose that is illegal, unlawful or prohibited by this Agreement and Applicable Laws. You will not attempt to engage or engage in any activity that may:
1. reverse engineer, decompile or otherwise extract the source code(s) related to the Platform or Services or any part thereof, unless it is expressly permitted by Us in writing or is required by Applicable Law;
2. use any robot, spider, retrieval application, or other device to retrieve or index any portion of Platform or Services;
3. collect information about other Users in any illegal or unlawful manner for any illegal or unlawful purposes;
4. register on the Platform to create any Registered Account by automated means or under false or fraudulent pretences for using the Services, including creating multiple Registered Accounts under a single Registered Account;
5. transmit any viruses, worms, defects, trojan horses, or any items of a destructive nature through the Platform or Services;
6. use Services in any manner that can damage, disable, overburden, or impair, or undertake any action which is harmful or potentially harmful to, any of the servers, networks, computer systems or resources connected to any of the servers connected, directly or indirectly to the Services, or interfere with any other third party’s access to and/or enjoyment of Services;
7. carry out any denial of service (DoS, DDoS) or any other harmful attacks on the Platform or; disrupt or place unreasonable burdens or excessive loads on, or interfere with or attempt to make, or attempt any unauthorized access to the Services or any part of Services;
8. forge headers or otherwise manipulate identifiers in order to disguise the origin of any part of the Platform; or
9. result in provision, insertion and input of any deep links and/ or in any other way hyperlink connection with other third-party websites or platforms on the Platform without the specific written consent of Ours.
You will not circumvent or disable any digital rights management, usage rules, or other security features of the Platform; remove, alter, or obscure any proprietary notices (including copyright notices) on any portion of the Platform; and not use Services in any manner that threatens or is likely to threaten the integrity, performance or availability of Services to You, or to other Users.
You agree and undertake not to impersonate another Person or impersonate, guide or host on behalf of, or falsely state or otherwise misrepresent Your own affiliation with any Person, including, but not limited to Us, Our officials, employees, agents, partners, affiliates, dealers and/or franchisees.

5. Intellectual property rights and data ownership

We exclusively own and reserve all right, title, and interest in and to the Platform, Services, Intellectual Property, Confidential Information, and any data that is derived from Your use of the Services.
Subject to Applicable Law, ownership of all Intellectual Property developed or existing in relation to the Platform shall ab initio rest with Us. You shall have a limited, non-sublicensable, non-perpetual, non-commercial license to use the Platform in order to avail Services.
All third parties owning any intellectual property have a right to take appropriate action against You for any violation, infringement or passing off by You. We respect the intellectual property rights of all Persons and do not hold any responsibility for any violations of any intellectual property rights by You.

6. Confidentiality

You may be given and have access to Confidential Information of Ours or confidential information of other Users of the Platform pursuant to Your use of Services. You will not use any such Confidential Information of Ours or confidential information of Users for Your own corporate purposes or any other purpose (except as contemplated under this Agreement) without a prior written consent of the Person owning such information and shall use Your best efforts to keep confidential and not to disclose to any Person any such Confidential Information of Ours or confidential information of Users, except as mutually agreed or required by Applicable Law.

7. Term and termination

You are bound by the Agreement from the time You commence accessing the Platform/using the Services till earlier of:
1. when You cease access or use of the Platform/ Services in any manner, including deleting Your Registered Account; or
2. Us terminating this Agreement with respect to You by permanently barring Your access to Services.
We reserve the right to terminate Your access to the Platform/Services or any part of Platform/Services, at any time if:
1. You knowingly or unknowingly cause, direct or indirect, breach, as ascertained by Us, of any part of the Agreement;
2. a third party with which We offer access to the Platform/Services, has terminated its relationship with Us or ceased to offer the related services to Us or to You;
3. provision of the Platform/Services or any part of Platform/Services is no longer commercially viable or feasible for Us;
4. We believe that You are a repeat infringer of the terms of this Agreement or You are in violation of Applicable Law; or
5. We are required to terminate this Agreement by Applicable Law, government order or order of a court with requisite jurisdiction.
Upon termination of this Agreement, all the legal rights, obligations and liabilities that You and We have benefited from, been subject to (or which have accrued over time whilst the Agreement was in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and shall continue to apply to such rights, obligations and liabilities indefinitely.
Account Deletion and Closure: The User may request deletion of its Registered Account at any time by using the account deletion functionality made available on the Platform or by submitting a written request to the Platform through the designated support/contact channel. Upon receipt of such request, the Platform shall process the deletion of the Registered Account in accordance with its applicable policies and Applicable Laws. Account deletion may result in the permanent deletion or loss of access to the User’s account, diagrams, workspaces, configurations, data and other content associated with such account, and the User is responsible for exporting or otherwise retaining any content that it may require prior to requesting deletion.
Notwithstanding the foregoing, the Platform may retain certain information, records or data relating to the User or its Registered Account where such retention is required or permitted under Applicable Laws, necessary for compliance with legal or regulatory obligations, required for the establishment, exercise or defence of legal claims, or reasonably necessary for legitimate business purposes, including fraud prevention, security, dispute resolution, enforcement of the Terms, accounting and record-keeping requirements. Any such retained information shall continue to be handled in accordance with the Platform’s Privacy Policy and Applicable Laws. Deletion of the Registered Account shall not affect any rights, obligations, liabilities or payment obligations that accrued prior to the effective date of such deletion.

8. Limitation of liability

You expressly acknowledge and agree that Your access to and use of the Platform and the Services provided thereon is entirely at Your sole risk. To the fullest extent permitted by applicable Law, We disclaim all liability for any loss or damages of any kind, whether direct, indirect, incidental, consequential, special, exemplary, punitive, or otherwise, including but not limited to damages for loss of profits, goodwill, data, information, opportunity, or other intangible losses, as well as any costs, fines, penalties, liabilities, or expenses, arising out of or in connection with:
1. Your access to, use of, or inability to access or use the Services or the Platform;
2. any conduct or content of any third party on the Platform;
3. any unauthorized access to, use of, or alteration of Your data or transmissions;
4. any reliance placed by You on the completeness, accuracy, or existence of any advertising or as a result of any relationship or transaction between You and any advertiser or sponsor appearing on the Platform; or
5. any other matter relating to the Platform or the Services, whether arising in contract, tort, negligence, strict liability, or otherwise.
You agree that We shall not be liable for any interruption or cessation of transmission to or from the Platform, nor for any bugs, viruses, trojan horses, or the like which may be transmitted to or through the Platform by any third party.
Provision of the Platform does not constitute an institution of agency between Us and any of Our Users. Our relationship with each and every User shall be on a principal-to-principal basis only. You are solely responsible for any breach of Your obligations under this Agreement, Applicable Law and the consequences of any such breach.
You shall defend, indemnify and hold Us harmless from and against any third party claims, actions, demands, liabilities, judgments, and settlements, including without limitation, any loss or damage suffered by Us (including loss of reputation and/ or goodwill) and including reasonable legal fee that may result from or alleged to result from (a) Your unauthorized, illegal and/ or unlawful access to or use of the Platform/Services; (b) Your breach of any rules, regulations and/ or orders under any Applicable Law; (c) Your breach of any obligation under this Agreement; (d) Any loss or damage caused to Us due to Your breach of the terms and conditions of any of third-party.
Nothing in this Agreement shall be construed as limiting or excluding any of Our liability that cannot be lawfully limited or excluded under applicable Laws, including but not limited to liability arising from willful misconduct, gross negligence, or any other liability which, by virtue of statutory provisions, cannot be contractually waived or disclaimed. However, to the extent permitted by applicable Law, any such non-excludable liability shall be strictly limited in scope and quantum, and shall arise solely in circumstances where it is conclusively established, by a competent authority or by final and binding judicial determination, that We were directly and materially involved in the act or omission constituting such default, and that such act or omission amounted to a breach of a legal duty directly owed by Us to You under this Agreement or applicable Law.

9. Representations and warranties

You represent and warrant that: (a) You are lawfully existing under Applicable Laws and have full power and authority to enter into, execute and deliver this Agreement; (b) You have all necessary and valid authorizations required for performance of Your obligations under this Agreement; (c) this Agreement constitutes a legal, valid and binding obligation on You, enforceable against You; (d) You have accepted this Agreement relying on Your own business judgment and You have not been induced by any Person; and (e) execution, delivery and performance of this Agreement by You shall not (i) violate any provision of the territorial and/ or jurisdictional laws applicable to You; (ii) conflict with or result in material breach or violation of any terms, or constitute default under any other agreement by which You are bound; (iii) violate any order, judgment or decree against, or binding upon You; or (iv) violate any law or regulation of India or any other country in which You maintain Your principal office (in case You are a corporate Person) or of which You are a citizen and a resident (in case You are a natural Person).
We disclaim all warranties in relation to access to or provision of Platform or Services, whether express or implied, including but not limited to:
1. Services being constantly available or available at all;
2. Services being successfully executed in all cases;
3. Platform/Services being always functional without any disruption, delay or error;
4. Your ability to use the Services, directly or indirectly;
5. Your satisfaction with the Services;
6. The accuracy of the data provided in the course of Service;
7. The security, privacy and protection from loss or corruption of Your data;
8. That all bugs or errors in relation to Services will be fixed or corrected;
9. That Platform will be compatible with all devices, all networks and all browsers;
10. That use of Services is fit for a particular purpose or use, except as provided herein; or
11. That Platform/Services are accessible in every location.

10. Governing law and jurisdiction

This Agreement shall be governed by and shall be construed in accordance with the laws of India. All disputes relating to this Agreement shall be settled in the courts located at Maharashtra, India.

11. Updates and changes to Terms

We reserve the right, at any time, to add, change, update, or modify these Terms, so please review it frequently. We will endeavour to inform You of any changes incorporated in this Terms of Use that are significant (in Our opinion), however, You are requested to regularly visit and review this page.

12. Miscellaneous

Severability: If any provision of this Agreement is determined to be unenforceable then such provision shall, to that extent, be deemed deleted from this Agreement and the legality, validity and enforceability of the remaining provisions of this Agreement shall not be in any way affected. Any act of either Us or You, done prior to the provisions being held unenforceable shall be deemed to be valid and binding on the other.
Waiver: Waiver by Us of any one default of any one User will not waive subsequent defaults of the same or different kind, by the same or different User, and no failure or delay of Us to exercise or enforce any of its rights hereunder shall act as a waiver of those rights.
Assignment: You shall not assign or transfer any of Your rights or liabilities under this Agreement to any other Person, We may freely assign Our rights and benefits (in full or in part) under this Agreement to any Person. You acknowledge that We have a right (but not the obligation) to deliver the Services either ourselves, or, through Our affiliates or any third parties.
Notices: We may post notices within the Platform or send You notices on the registered e-mail address or the telephone numbers shared with Us. You will deemed to have received such notices (in case of electronic mail and telephone number) 24 (twenty-four) hours after transmission.
Non-solicit: You will not, directly or indirectly solicit or attempt to solicit, induce or recruit, engage or in any other way encourage Our employees, consultants, customers, or other Users to terminate their respective engagements with Us and/ or engage with You and/ or any third party.

13. Disclaimers

We shall not be responsible for viruses, worms, trojan horses, and other harmful or destructive content of third parties. We disclaim any responsibility for any harm resulting from the use of the Platform/Services.
EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND WE DO NOT MAKE WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THOSE OF GENUINENESS OF THE CREDENTIALS OR INFORMATION OF THE USERS ON THE PLATFORM FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OR ANY REPRESENTATIONS REGARDING AVAILABILITY, RELIABILITY, OR ACCURACY OF THE INFORMATION ON THE PLATFORM, SERVICES AND/ OR GOODS AND/ OR SERVICES AND/OR PRODUCTS PROMOTED AND/ OR OFFERED THROUGH THE PLATFORM OR SERVICES.

14. Definitions and interpretation

All the capitalized terms contained in the Agreement that have not been defined elsewhere, shall mean as follows:
1. “Applicable Law” or “Law” shall mean any law, regulation, ordinance, statute, rule, judgement, decree, order, resolutions, and policy, etc. past or decreed by the government of India or any sub-division thereof or other concerned statutory authority.
2. “Confidential Information” shall mean this Agreement, Intellectual Property, any and all information related to any aspect of Our business which is either information not known by actual or potential competitors of Ours or is proprietary information of Ours, whether of a technical nature or otherwise. Confidential Information includes, but is not limited to, confidential material, financial information and forecasts, product plans, marketing plans and strategies, price lists, customer lists and contractual obligations and terms thereof, data, documentation and other information, in whatever form disclosed, relating to Us or its affiliates. Notwithstanding the foregoing, Confidential Information does not include any information (i) that is or becomes readily available in public records or documents, other than as a result of a disclosure by You, or (ii) which can be shown to have been known by You prior to disclosure by Us or an affiliate or other Person acting on behalf of Us, or (iii) which must be disclosed by You under Applicable Laws or regulations or judicial or administrative proceedings.
3. “Intellectual Property” shall mean and include all patents, trademarks, processes, domain names, works of authorship, designs, utility models, copyrights, inventions, ideas, programs, codes, software, algorithms, discoveries, correspondence, trade secrets, databases, know-how, business models, creations or improvements upon, additions or any research effort relating to any of the above, whether registered or unregistered, which are owned, acquired or developed in the course of activities, and any similar rights in any country, whether negotiable or not, also including any applications for any of the foregoing and the right to apply for them in any part of the world.
4. “Person” shall mean any natural person, limited or unlimited liability company, corporation, partnership (whether limited or unlimited), proprietorship, Hindu undivided family, trust, union, association, government or any agency or political subdivision thereof or any other entity that may be treated as a person under Applicable Law.
5. “Platform” shall mean the Website, including any updates thereof, as We may provide from time to time.
6. “Registered User” shall mean and include a User who creates a Registered Account on the Platform.
7. “Services” shall mean and include services provided by Us including access to the Platform.
8. “User” means and includes a person who accesses uses the Platform and Services.
9. “Website” shall mean flostep.dev as provided by Us and as updated from time to time.
10. “You” or “Your” shall mean any Person, including a Registered User, who accesses or uses the Platform or Services thereof, as provided from time to time.
Any reference to the singular includes a reference to the plural and vice versa; any reference to one gender includes a reference to the other gender(s), unless explicitly stated otherwise.
Headings and captions are used for convenience only and not for interpretation of the Agreement.
Any reference to a natural Person shall, include his/ her heirs, executors and permitted assignees and any reference to a juristic Person shall, include its affiliates, successors and permitted assignees, unless repugnant to the context.